How do I Care & Clean Different Products?
Due to the handmade nature of our pottery, slight variations andimperfections may occur from piece to piece.
Spot clean with soap and water or use a baking soda paste fordeep cleaning. Use a soft, non-abrasive cloth; avoid sponges thatmay affect the ceramic surface. Minor wear can be cleaned with aMagic Eraser. Items are dishwasher safe; top rack isrecommended.
Dust with a soft, dry cloth. Hand wash or spot clean with mild soapand water only. Dry metallic accents and finishes immediately toprevent watermarks and damage.
Materials vary per collection. Consult individual product Care &Cleaning tabs or included product care cards for specific careinstructions.
Materials vary per collection. Consult individual product Care &Cleaning tabs or included product care cards for specific careinstructions.
Avoid using harsh or chemical cleaners on exposed framework(wood or metal). Follow the fabric’s cleaning code for upholsterycare or consult a professional upholstery cleaning service.
The guide covers care instructions for various materials used in ourproducts, such as acrylic, brass, glass, lacquer, leather, marble,metals, natural raffia, natural reeds, wood, textiles, and more.Specific guidelines for each material are provided.
To preserve acrylic’s lucidity, keep out of direct sunlight, and avoidscratches. Clean using a soft, dry microfiber cloth. Never use harshchemical or abrasive cleaners. Warm, soapy water can be used fordeep cleaning.
Use a microfiber cloth to buff out fingerprints. Polished brassdevelops a natural patina over time. Avoid using brass polish onblackened brass/bronze pieces. Consult individual product carecards for specific instructions.
Wipe spills immediately. Use a glass cleaner for tough stains andfingerprints. Take care to avoid cleaning solution lingering oncrevices or adjacent materials.
Wipe spills immediately. Clean using a soft, dry microfiber cloth.Avoid cleaners with alcohol or solvents. Novus cleaners can beused for light scratches.
Color variations and marks are standard characteristics. Keep awayfrom direct sunlight and fluctuations in temperature. Spot clean witha damp cloth or consult a leather care specialist for deeper cleans.
Dust with a soft dry cloth and blot spills immediately. Hand washonly with mild soap and water. Avoid harsh cleaners or scouringpads.
Avoid contact with hot items. Wipe spills immediately. Clean with asoft, dry cloth. Do not use cleaners with alcohol or solvents. Novuscleaners can be used for light scratches.
Dust gently with a soft, natural brush or cloth. Wipe spillsimmediately. Avoid harsh cleaners that may cause discoloration.
Wipe spills immediately. Avoid contact with hot items. Dust with asoft, dry cloth. Never use harsh or abrasive cleaners. Wood mayrespond to changes in temperature and humidity.
Specific care instructions are provided for different types of textilesand rugs, including percale, sateen, linen, cotton, Supima cotton,leather upholstery, and more.
Specific care instructions are given for outdoor rugs, outdoorpillows, beach towels, and other outdoor products.
Materials vary per collection. Consult individual product Care &Cleaning tabs or included product care cards for specific careinstructions.
Avoid prolonged contact with acidic foods. Clean using milddetergent and water. Porcelain, stoneware, and glass pieces aredishwasher safe.
Keep out of direct sunlight. Avoid scratches. Use warm, soapy waterfor cleaning.
For glazed items, dust with a soft, dry cloth and hand wash or spotclean with mild soap and water.
Specific care instructions are provided for different types of beddingand bath products, including percale, sateen, linen, cotton, andmore.Please follow these care guidelines to ensure the longevity andbeauty of your products. For more detailed instructions, consult theindividual product Care & Cleaning tabs or included product carecards.
How do i qualify for a free shipping?
Yes, we offer free shipping on certain orders. To qualify for freeshipping, customers need to meet specific criteria based on theirorder subtotal and shipping location.
The minimum order amount required to qualify for free shippingmay vary based on current promotions and offers. Please check thespecific terms and conditions mentioned on our website orpromotional materials for the most up-to-date information.
Free shipping is typically available only within specific geographicregions or countries. International free shipping may be subject todifferent terms and conditions. Please check our shipping policy orcontact our customer support for further details.
During the checkout process, the system will automatically calculateyour order subtotal and determine if it meets the requirements forfree shipping. If your order qualifies, you will see the option for freeshipping at the available shipping methods.
If your order is close to the minimum required for free shipping, youmay consider adding additional items to meet the criteria.Alternatively, you can choose from our expedited shipping optionsto receive your order faster.
Unfortunately, orders cannot be combined to qualify for freeshipping. The free shipping offer applies to individual orders thatmeet the specified criteria.
Yes, our free shipping option includes tracking and insurancecoverage for your peace of mind. You will receive a tracking numberonce your order is shipped, allowing you to monitor its status duringtransit.
Free shipping may not apply to returns or exchanges. Please referto our Returns and Exchanges policy to understand the shippingarrangements for such cases.
Free shipping on oversized or heavy items may not be available.Shipping large or heavy products may incur additional costs due tospecial handling and transportation requirements.
The delivery time for free shipping orders may vary based on theshipping method and your location. Generally, free shipping maytake longer compared to expedited shipping options.
In some cases, free shipping may not be combined with otherdiscount codes or promotions. Please check the terms andconditions of the specific promotion to determine eligibility.
If you have any other questions or need further clarificationregarding our free shipping policy, feel free to contact our customersupport team. We are here to assist you with any inquiries you mayhave.
How do you pack artworks?
At Bottega Righetti, we take the utmost care in packing fragileartworks, such as framed paintings and sculptures, to ensure theirsafe and secure transportation. Our expert packing process followsindustry-leading standards and employs high-quality materials toprotect each valuable piece of art. Here’s a detailed description ofhow we pack these delicate artworks for shipping:
Before starting the packing process, ourteam thoroughly inspects each artwork to assess its fragility,dimensions, and specific packing requirements. This assessmenthelps us determine the appropriate materials and packingtechniques needed for each piece.
Surface Protection:
For framed paintings, we begin by
protecting the artwork’s surface with acid-free glassine paper
or archival tissue paper. This protective layer prevents any
contact with bubble wrap or other materials that could damage
the artwork.
Corner Protectors:
Foam or cardboard corner protectors are
carefully placed around the frame’s edges to safeguard the
corners from impact during transit.
Bubble Wrap:
We wrap the entire framed painting in multiple
layers of high-quality bubble wrap, ensuring that the artwork is
well-padded and shielded from any potential shocks or
vibrations during shipping.
Cardboard Enclosure:
Once the artwork is wrapped, it is
placed between two sturdy pieces of cardboard that are
custom-cut to match the artwork’s size. The cardboard
enclosure offers an additional layer of protection to prevent any bending or warping.
Sturdy Box:
The securely wrapped and enclosed framed
painting is then placed in a sturdy cardboard box, with
adequate space for additional padding.
Packing Peanuts or Foam: To provide optimal protection, we place the wrapped sculpture in a box filled with packing peanuts or foam sheets, which act as a shock absorber during transit.
Box Customization: Depending on the sculpture’s size and shape, we may use custom-built wooden crates for added security. Crates are designed to fit the sculpture precisely, minimizing movement and ensuring maximum protection.
Once the artwork is securely packedinside the box or crate, we seal the package with strong tape toprevent any accidental opening. The box is then carefully labeled as”Fragile” and “Handle with Care” to alert handlers to exercisecaution during transportation.
To provide our clients with peace of mind,we strongly recommend shipping insurance for every fragileartwork. This insurance ensures financial protection in case of anyunforeseen damage or loss during transit.
We utilize reputable shipping serviceswith reliable tracking capabilities to monitor the artwork’s journeythroughout the shipping process. Our experienced team carefullyhandles and oversees the shipping process to minimize any risks.
By following these rigorous and meticulous packing procedures, ourart gallery ensures that each fragile artwork, including framedpaintings and sculptures, reaches its destination in pristinecondition. Our commitment to the safety and preservation of theseprecious artworks reflects our dedication to delivering anexceptional experience to our valued clients.
International Shipping Policy
This policy governs all international shipping activities conducted byBottega Righetti. It applies to customers who wish to have theirorders shipped to destinations outside of Singapore.
International shipping is available to customers residing in countrieswhere Bottega Righetti provides shipping services. We reserve theright to refuse shipping to certain locations based on regulatoryrestrictions or operational limitations.
Shipping rates for international orders are calculated based on thedestination country, package weight, and shipping method selectedby the customer. Customers will be presented with shipping optionsand associated costs during the checkout process. Please note thatinternational shipments may be subject to customs duties, taxes, orother fees imposed by the destination country, which are theresponsibility of the customer.
Delivery timeframes for international shipments may vary based onthe destination and chosen shipping method. Estimated deliverytimes will be provided during the checkout process, but please beaware that unforeseen customs delays or international events mayimpact delivery times.
Customers are responsible for ensuring that the items orderedcomply with the import regulations and restrictions of the destinationcountry. Any customs duties, taxes, or other fees levied by thedestination country’s authorities are the sole responsibility of the customer. Bottega Righetti is not liable for any additional chargesincurred during customs clearance.
Bottega Righetti works with reputable shipping carriers to deliverinternational orders. The selection of the shipping carrier for eachorder is at the sole discretion of Bottega Righetti.
Order tracking is available for international shipments. Customerswill receive a tracking number via email, allowing them to monitortheir package’s status during transit.
Please refer to our standard returns and refunds policy forinformation on international returns. Customers are responsible forany return shipping costs, as well as any customs duties or taxesassociated with returning the items.
In the event of a lost or damaged international shipment, BottegaRighetti will work with the shipping carrier to investigate and resolvethe issue. Customers should contact our customer support team toinitiate the claims process.
Bottega Righetti reserves the right to update or modify thisInternational Shipping Policy at any time without prior notice.Changes to the policy will be effective immediately upon posting onour website.
Return Policy
At Bottega Righetti, our mission is to provide you with the highest quality art and craft products, ensuring your complete satisfaction. However, we understand that circumstances may arise where you need to return or exchange an item. To make the process seamless, we have designed a clear and fair return policy:
We accept returns on most of our products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
Certain items are non-returnable for hygienic and safety reasons. These include but are not limited to opened paints, adhesives, and custom-made or personalized products. Additionally, digital downloads or subscriptions are non-refundable once they have been accessed.
To initiate a return, please contact our customer support team at [customer support email/phone number]. Our team will guide you through the process and provide you with a Return Authorization (RA) number. Please include the RA number on the package when returning the item.
Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
Once the returned item is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method within [number of days] from the date of receiving the returned item. In the case of exchanges, the replacement item will be shipped as soon as possible.
If your item arrives damaged or defective, please notify us within 3 days of receiving the order. We will arrange for a replacement or issue a full refund, including shipping costs.
If you wish to cancel an order before it is shipped, please contact our customer support team as soon as possible. Once the order has been shipped, our standard return policy will apply.
Our dedicated customer support team is available to assist you with any queries or concerns you may have. Please feel free to reach out to us atsupport@bottegarighetti.comWe value your satisfaction and aim to provide a seamless shopping experience. If you have any questions or need further clarification on our return policy, please do not hesitate to contact us. Thank you for choosing Bottega Righetti for your artistic and creative needs.
Why is my item on backorder?
We apologize for the inconvenience caused by your item being onbackorder. A backorder occurs when the demand for a particularproduct exceeds the available inventory, leading to a temporarydelay in fulfilling new orders. There are several reasons why an itemmay end up on backorder:
Your item might beincredibly popular or experiencing higher demand thananticipated. In such cases, the available inventory can bequickly depleted, leading to a backorder situation until morestock is replenished.
Sometimes,unforeseen delays in the production or supply chain can causeinventory shortages. Issues with raw materials, manufacturing,or shipping can lead to temporary disruptions in the availabilityof the product.
Some products may experience seasonalspikes in demand, leading to backorders during peak periods.Manufacturers and suppliers may struggle to keep up with theincreased demand during certain times of the year.
Unexpected events, such asnatural disasters, labor strikes, or disruptions in globallogistics, can affect the availability of products and result inbackorders.
In some cases, products mayundergo rigorous quality control checks before being releasedfor sale. If a batch of items fails to meet quality standards, thiscan delay the fulfillment process.
Backorders can occur if theproduct is offered as a pre-order or if customers have placedspecial orders for items that are not in stock at the time of purchase.
When an item is on backorder, you can expect the following:
Our team is diligently working torestock the item as soon as possible. We will provide you withan estimated restock date or timeframe when you can expectthe product to be available again.
Orders with backordered items aretypically fulfilled in the order they were received. Rest assuredthat we will process your order as soon as the item is back instock.
We will keep you informed about the statusof your order and any updates regarding the backordered item.You can reach out to our customer support team at any time ifyou have questions or concerns.
If you are unable to wait for the backordered item, we understand. We can offer alternative products, if available, that meet your needs. Alternatively, you have the option to cancel the order and receive a full refund. We apologize again for any inconvenience caused by the backorder situation. Our team is committed to providing excellent customer service, and we appreciate your understanding and patience. If you have any further questions or require assistance, please don’t hesitate to contact us.
